Troubleshooting
Projectors cannot be monitored or controlled
Cause
Is the projector connected to
Check that the network cable has been connected
the network correctly?
correctly. If the cable is not connected correctly,
reconnect it.
Has the projector been set up
Check the settings for the Network configuration
correctly for connection to
menu command.
the network?
s Projector's User's Guide
Has EasyMP Monitor been
Uninstall EMP Monitor and then re-install it.
installed on the computer
s
correctly?
Are all the projectors that you
Register the projectors. s
want to control or monitor
registered?
Is the projector's Network
In order to use EasyMP Monitor to monitor and
Monitoring or Standby Mode
control the projector when it is in standby mode,
configuration menu set to On
the projector's Network Monitoring or Standby
or Network On?
Mode configuration menu must be set to On or
Network On.
s Projector's User's Guide
An e-mail message is not sent when a problem
occurs with a projector
Cause
Is the projector connected to
Check that the network cable has been connected
the network correctly?
correctly. If the cable is not connected correctly,
reconnect it.
Has the projector been set up
Check the settings for the Network configuration
correctly for connection to
menu command.
the network?
s Projector's User's Guide
Remedy
p.7
p.10
Remedy
Cause
Have the SMTP server IP
Check the setting details.
address, Port Number and
Recipient mail address all
been set correctly?
Is the projector's Network
In order to use the mail notification function when
Monitoring or Standby Mode
the projector is in standby mode, the projector's
configuration menu set to On
Network Monitoring or Standby Mode
or Network On?
configuration menu must be set to On or Network
On.
s Projector's User's Guide
Has a critical problem
When the projector has momentarily stopped
developed causing the
working, it cannot send e-mail messages. If the
projector to momentarily
projector cannot be reset even after it has been
stop working?
checked, contact your dealer or the nearest address
provided in the Support and Service Guide supplied
with the projector.
Is power being supplied to the
Check if the power supply to the location where the
projector?
projector is set up has been interrupted, or if the
circuit breaker for the electrical outlet that the
projector is connected to has been tripped.
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Remedy
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