Cisco 8832 Manuale - Pagina 29

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Your Phone

Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO),

audible caller ID, inline amplifiers for handsets for louder call sound, "busy lights", audio/visual emergency

notifications through Cisco IP Phones (supporting users with disabilities), etc.

For more information about third-party applications, contact your administrator.

Troubleshooting

You may experience issues related to the following scenarios:

• Your phone cannot communicate with the call control system.

• The call control system has communication or internal problems.

• Your phone has internal problems.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone

for troubleshooting purposes.

Procedure

Step 1

Press Settings.

Step 2

Select System information.

Step 3

Press Exit.

Report Call Quality Issues

Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to

troubleshoot performance problems. Depending on the configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

Procedure

Step 1

Press Report quality.

Step 2

Scroll and select the item that closely matches your problem.

Step 3

Press the Select softkey to send the information to your system administrator.

Troubleshooting

Your Phone