Cisco CP-7902G Manuale del telefono - Pagina 18

Sfoglia online o scarica il pdf Manuale del telefono per Telefono IP Cisco CP-7902G. Cisco CP-7902G 28. Ip phone for cisco callmanager

Prioritizing Critical Calls

Advanced call-handling tasks involve special (non-standard) features that your system administrator

might configure for your phone depending on your call-handling needs and work environment. You

typically will not have access to these features by default.

In some specialized environments, such as military or government offices, you might need to receive

urgent or critical calls. These critical calls might require higher priority handling, such as being able

to bypass other calls. If you have the need for this specialized call handling, your system administrator

can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you want to...

Choose a priority (precedence) level

for an outgoing call

Make a priority (precedence) call

Receive a priority (precedence) call

Accept an higher-priority call

Receive a preemption call

When you make or receive an MLPP-enabled call, you will hear special ring tones and call

Tip

waiting tones that differ from the standard tones.

Then...

Contact your system administrator for a list of corresponding

precedence numbers for calls (ranging from low to highest).

Enter the MLPP access number (which is provided by your

system administrator) followed by the phone number.

While on an active call, you hear the special call waiting tone.

When you hear the special call waiting tone, end an active call

and answer the higher-priority call.

While on an active call, you hear a continuous tone for about

10 seconds. The preemption call then overrides the active call.

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