Agent Greeting
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
Auto Answer
(Cisco Unified IP Phone 6911 only)
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with your speakerphone.
Auto Answer with Speakerphone
Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and
you must manually answer them.
Auto Barge
Auto barge, if configured, allows you to barge into a shared line call automatically.
For example, in a shared line scenario, when you go off hook and a call remote is already in use, you can
barge into the call automatically.
Call Forward
Call Forward allows you to forward calls on your phone to another number.
There are two types of call forwarding features that your system administrator may set up on your phone:
• You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
When forwarding calls from your phone, enter the call forward target phone number exactly as you would
dial it from your phone. For example, enter an access code or the area code, if necessary.
Your system administrator can set up other call forward options that:
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and
SIP)
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your User Options web pages.
Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only
from your User Options web pages.
Calling Features
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