Cisco Unified 7905G Manuale del telefono - Pagina 37

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Troubleshooting Your Phone

This section tells you how to access information about your Cisco IP Phone and phone calls to help

your system administrator or technician diagnose problems with your phone. The information in this

section is only necessary if your administrator asks you to perform one of the procedures.

If you are asked to...

Access network

configuration data

Access status data

Access phone model

information

Note

Your system administrator may disable your access to the Settings menu. Therefore, you might

not be able to access network configuration data, status data, or model information for your

phone.

Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting

Tool to troubleshoot problems with your phone calls. With the Quality Reporting Tool, you can use

the QRT softkey to submit information about problem phone calls to your system administrator.

Cisco IP Phone 7905G and 7912G

Then...

Press the Menu button and select Settings > Network Configuration.

Select the network configuration item you want to view. Press Cancel to

exit this menu

Press the Menu button and select Settings > Status.

Select the status item you want to view. You can view Status Messages,

Network Statistics, and Firmware Versions for your phone.

Press the Menu button and select Settings > Model Information.

Use the Navigation button to scroll through and view model information

for your phone.

Troubleshooting Your Phone