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Features of Your Cisco Unified IP Phone

Phone with Multiple Lines

If you have multiple lines, you may find it useful to use All Calls to view all calls on all lines. Your system

administrator can also set up your Primary Line key to automatically display all calls on all lines.

If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll

down the call list and select the call.

For more information, contact your system administrator.

Primary line label

Header

Session label (with Connected

Call icon)

Session labels (with Held Call

icons)

Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In this case, the primary

line is selected, and the information displayed is for the primary line only.

Displays the date, time, and other information (such as phone number) about the selected

line.

If you are on a call and highlight the header instead of a call, the displayed softkeys are the

same as those that display when the phone is idle. This is useful, for example, if you want

to access the Forward All or New Call softkeys while you are on a call.)

Displays information (such as call status and duration) about a connected call associated with

the selected line.

Display information (such as call status and duration) about held calls associated with the

selected line.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the

newest.

Press the session button next to a Held Call icon to resume the held call for that session.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

Phone Screen