Cisco Webex 840 Manuale di risoluzione dei problemi - Pagina 3

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Troubleshooting

Procedure

Step 1

Access the Cisco Phone

Step 2

Choose one of the following based on your phone's software version:

• For release 1.2, tap the Overflow menu.

• For release 1.3, tap the Drawer

Step 3

Tap Cisco phone status.

Step 4

Tap Device information.

Access App About Option

The About menu option provides information about the app itself, including the version number. You might

need to provide this information to the system administrator from time to time.

Note

If your phone has firmware release 1.3(0) onward, the Cisco Phone

than an Overflow menu.

Procedure

Step 1

Tap the desired app.

Step 2

Tap the Overflow menu.

Step 3

Tap About.

Capture a Screenshot on the Phone

When troubleshooting, it may be helpful to have a screenshot of the phone.

Note

An alternate way to capture a screenshot on the phone is to simultaneously press the Power and Volume

down buttons.

Procedure

Step 1

Press and hold the Power button.

app.

menu.

Access App About Option

app has a Drawer

menu rather

Troubleshooting