Cisco Webex 860 Manuale di risoluzione dei problemi - Pagina 5

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Troubleshooting

To retrieve log bundles from a problem report upload URL server, you must first define the problem report

upload URL in the phone's Cisco Unified Communications Manager Vendor Specific Configuration Layout

fields.

Note

The problem report upload URL server must support file uploads using php.

Procedure

Choose one of these options:

• Download, or ask the user to download the log bundle from the phone web browser Device Logs tab.

Note

• Locate the log bundle on the problem report upload URL server.

Note

The log bundles appear at the bottom of the page.

To locate the file, it may help to search by MAC address or the string LogBundle.

Retrieve Problem Report Log Bundles

Troubleshooting