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Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You

and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is

little or no effect on your business operations.

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• Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each

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as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and

training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

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• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use

technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges

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readers make sound technology investment decisions. You can access iQ Magazine at this URL:

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• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in

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• World-class networking training is available from Cisco. You can view current offerings at this URL:

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