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Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,

technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC

Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

•

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of

service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues

site provides around-the-clock access to online tools, knowledge bases, and software. To access the

Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to

the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a

Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or

password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com

registered, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC

Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority

level 2; these classifications are assigned when severe network degradation significantly impacts

business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC

engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following

URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

78-15225-03

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably

impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects

of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations

will occur if service is not restored quickly. No workaround is available.

Release Notes for the Cisco 831, 836 and 837 Routers and SOHO 91, 96 and 97 Routers

Cisco Connection Online

yourself,

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