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Preferred

EPSON

Limited Warranty Program for the EPSON Stylus

Pro 4000

to Epson within 10 business days of shipment of the replacement product from Epson. If the

unit is returned damaged because you have not properly packed or shipped it, you will be

billed for the damage. Upon verification of security, Epson will ship the replacement unit

promptly, typically via next business day delivery for most business locations. Shipments to

more remote locations and to residential addresses may be shipped for later delivery. For

calls completed prior to 2:00

Pacific Time the exchange unit will usually ship the same day.

For calls completed after 2:00

PT the exchange unit will usually ship on the following

business day.

It is your responsibility to unpack, re-install optional components (interface cards, paper tray,

roll paper spindle, etc.), and set up the exchange product at your location. It is also your

responsibility to properly repack the defective product in the exchange unit box and return it

to Epson within 10 business days using any instructions provided by Epson. You will need to

remove all optional components prior to its return. (For details on packaging and shipping,

please see "Repackaging and Transportation Instructions," below.)

Repair Program: Under the Repair Program, you must either (a) ship your defective unit

directly to Epson's central service facility, or (b) carry in the unit to an Epson-authorized

Customer Care Center near you. The defective unit will either be repaired and sent back to

you, or, if it is determined that repair is not practical, you will be sent a replacement unit.

If you choose method (a) above, you must first contact an Epson support technician, who will

explain the details and times for pick-up of the defective unit from your location. You will

need to package the unit in its original box and packing materials and prepare it for shipping.

If you do not have the box or packing materials you may obtain them through Epson. Please

allow five to seven business days after pick-up for the repaired unit or a replacement unit to

be sent to you. If you choose method (b) above, you can transport the unit without

packaging. (For details about proper packing, shipping, and carry-in procedures, please see

"Repackaging and Transportation Instructions," below.)