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3.6 Troubleshooting Notes
Please review the following notes if you have any problems connecting the Transmitter
and Receivers of the A/V Extender, HDMI equipment, or cabling.
Check that the Transmitter and Receivers of the A/V Extender, and the connected
•
equipment have power. The blue LED power indicators should be lit on both Transmit-
ter and Receivers boxes.
Check that the correct video input is selected on the output displays.
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Check the video resolution settings of the video source and output displays to verify
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that they are compatible.
Check the audio settings from the HDTV display menu or from the system settings of
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the computer to verify the audio output destination.
Test each HDMI cable by connecting it directly to any equipment with HDMI. When
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using HDMI cables longer than 10 feet, they should be high quality cables.
If using a dedicated unmanaged network switch, verify that the switch has power and is
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able to successfully connect other devices.
Test the Cat 6 cable connections and performance.
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Sharp bending of the CAT 6 cable near the connector may reduce the bandwidth and
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cause video signal problems.
The IR Transmitter and Receiver cables must have line of sight with the source IR sen-
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sor and the hand-held remote for the video source.
If the HDMI image is flickering, it may be due to a harsh environment with EMI or RFI
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interference. Shielded Cat 6 cabling may be required.
Press the reset button for 10 seconds after making any changes to the connected
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equipment.
Contact [email protected] with a description of your configuration including
the model names of the connected equipment.
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