Cisco TelePresence VX Clinical Assistant Manuale d'installazione e d'uso - Pagina 29

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Troubleshooting

POWER

No power to cart

Verify the unit is plugged in and the rear

input switch is on. Verify the power has been

turned on both at the AC power control at

the base of the cart and the battery meter

panel beneath the display.

No battery power to cart

Verify the battery is connected properly and

the power button has been pressed for one

second on the battery meter panel beneath

the display.

Test and replace the 50A fuse if necessary.

The 50 amp inline fuse, used to protect

the battery and Isolation transformer. To

remove the fuse, ensure the system is

powered off, disconnect the power from

AC source, remove the lid of the base

section to access the power compartment,

disconnect the yellow battery terminal from

the isolation transformer, open the plastic

fuse compartment, extract fuse and replace

with new Cooper Bussmann-MAX50 (red

color) or equivalent (32 Vdc, 50A, 1000A

IR. Reconnect battery terminal, secure the

lid of the power compartment. CAUTION:

Installation of incorrect fuse could result in

a fire.

No power to monitor

Verify power to the cart and the monitor are

switched ON. Once on, powering on/off the

cart will automatically power the monitors.

141299.21 Cisco TelePresence VX Clinical Assistant

No power to camera

Verify power to the cart and verify the

connection to the camera control port of the

camera.

VIDEO

No video on the monitor(s)

Make sure power is going to the monitor(s)

and the DVI-D input source is selected on

the monitor. Ensure the codec is not in a

sleep state by pressing a button on the

remote control or front button panel.

PC not recognized by the codec, not shown

on the monitor when selecting PC input.

Maximum resolution for the DVI and HDMI

inputs is 1920 x 1080 @ 60 Hz (1920 x

1200 at 50 Hz). Resolutions above that will

not be recognized by the codec.

Presenter Option issues/No Content

sharing.

The Natural Presenter Package (NPP) option

may not be installed. Check the system

information screen to verify the NPP is

installed. The NPP should be default on

the system. If the package is not installed,

contact technical services).

Can't see the far end in a call, selfview

only.

Verify that the selfview is not selected with

the remote control. Pressing the selfview

button on the remote control will toggle

between far and near end video.

Far side video blocky/discolored/frozen

If disruptions are apparent in the datastream,

view the percentages of lost packets in the

call status pages. Attempting calls at lower

bandwidths may lessen or eliminate the

disruptions.

How do I see my selfview.

Pressing the selfview button on the remote

control will toggle between far and near end

video.

AUDIO

No audio from the system.

Use volume controls to make sure

the volume is at a reasonable level

(approximately 75%). Make sure the

headphone jack is clear. Audio alert tones

and ringer settings may be sampled to verify

audio from the codec.

Far side cannot hear me

Verify that the microphone is not muted (no

on-screen mute icon). Check the audio

input levels screen in the codec's advanced

configuration for microphone 1 .

CONTROL

No control of the camera

Verify power to the camera and no menus

are on the screen for remote operation.

Remote should be pointed at the camera.

Verify remote control operation by pointing

the remote directly into the lens of the

camera at a distance of 2-3 inches. When

viewing the selfview the IR transmitter should

be blinking. If not, change remote control

batteries.

Not able to switch video inputs/buttons

Verify Dataport 1 baud rate is set to 38400

N,8,1 in the dataport advanced settings.

Remote control not working

Remote should be pointed directly at the

camera for operation. Correct remote control

operation can be verified by pointing the

remote directly into the lens of the camera.

The IR transmitter should be blinking. If there

no indication of transmission, change remote

control batteries.

For additional SX20 codec troubleshooting

articles please visit:

http://www.cisco.com/cisco/web/support/