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Partner Support Service for UCS provides hardware and software support, including triage
support for third party software, backed by Cisco technical resources and level three support.
See
Table
15.
Table 15
Product ID (PID)
CON-PSJ1-B440M2
CON-PSJ2-B440M2
CON-PSJ3-B440M2
CON-PSJ4-B440M2
Partner Support Service for UCS Hardware Only provides customers with replacement parts in as
little as two hours. See
Table 16
Product ID (PID)
CON-PSW2-B440M2
CON-PSW3-B440M2
CON-PSW4-B440M2
Unified Computing Combined Support Service
Combined Services makes it easier to purchase and manage required services under one
contract. SMARTnet services for UCS help increase the availability of your vital data center
infrastructure and realize the most value from your unified computing investment. The more
benefits you realize from the Cisco Unified Computing System (Cisco UCS), the more important
the technology becomes to your business. These services allow you to:
Optimize the uptime, performance, and efficiency of your UCS
■
Protect your vital business applications by rapidly identifying and addressing issues
■
Strengthen in-house expertise through knowledge transfer and mentoring
■
Improve operational efficiency by allowing UCS experts to augment your internal staff
■
resources
Enhance business agility by diagnosing potential issues before they affect your operations
■
Cisco UCS B440 M2 Blade Server
Partner Support Service for UCS
Service
On
Level
Site?
GSP
PSJ1
PSJ2
PSJ3
PSJ4
Table
16.
Partner Support Service for UCS (Hardware Only)
Service
Level
GSP
PSW2
PSW3
PSW4
Description
No
UCS SUPP PSS 8X5XNBD UCS B440 M2 Blade Server
No
UCS SUPP PSS 8X5X4 UCS B440 M2 Blade Server
No
UCS SUPP PSS 24X7X4 UCS B440 M2 Blade Server
No
UCS SUPP PSS 24X7X2 UCS B440 M2 Blade Server
On
Description
Site?
No
UCS W PL PSS 8X5X4 UCS B440 M2 Blade Server
No
UCS W PL PSS 24X7X4 UCS B440 M2 Blade Server
No
UCS W PL PSS 24X7X2 UCS B440 M2 Blade Server
CONFIGURING the SERVER
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