Epson Perfection 4990 Series Manuale d'uso - Pagina 14

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Troubleshooting

Problem

You see an error message

when you try to scan, or

the scanner doesn't scan.

The corner of your photo

is not scanned.

You can't scan negatives or

slides.

You're using the

transparency unit, and the

colors of your negative film

preview look strange.

You see light vertical lines

on the scanned image.

For additional troubleshooting help, see your on-screen Reference Guide.

Tips and Troubleshooting

Solution

Make sure the scanner is connected to your

computer, plugged into a power source, and the

scanner is turned on.

Turn the scanner off and back on again to reset it.

Make sure both transportation locks are unlocked.

Move your photo at least 0.06 inch (1.5 mm) away

from the top and right edge of the document table.

Make sure the transparency unit cable is connected

to the scanner and the reflective document mat is

removed. If the transparency unit cable is not

connected, turn off the scanner, connect the cable,

and turn the scanner back on.

Try using Home Mode or Professional Mode

instead of Full Auto Mode. Make sure the

Document Type or Film Type matches what you're

scanning: either Color Negative Film, B&W

Negative Film, or Positive Film (for slides and

transparencies).

Also, make sure the scanner glass is clean and the

film holder is positioned correctly.

Make sure you've selected the correct Document

Type/Film Type in EPSON Scan.

If your film is not faded, make sure the Color

Restoration option is not selected.

When scanning film and slides, the calibration

space (at the top of the document glass) may

contain dirt or dust. Clean the calibration space

with a lint-free cloth.