Epson Services
ExpressCare
SM
SM
SM
SM
SM
Advanced Service Programs for Epson Products
ExtendedCare
SM
SM
SM
SM
SM
• Economically-priced extended warranties
• Covered repairs are free of charge
Spare-In-The-Air
®
• Replacement units express-shipped overnight
• Available for selected Epson products
Virtual-On-Site
®
• Epson-owned spare units kept at each
customer location
• Spare units replaced overnight
ExpressSite
®
• Priority response service at a customer's location,
available 7 days a week with a 4-hour response time
• Epson dispatches a trained technician and the
non-working unit is replaced on-site
Fast Turn Depot
®
• Components are tested upon receipt and necessary
service and repair is performed
• Products are typically returned in just 2–3 days
Advanced Product
Support Center
Your Connection to Epson Technical Support
• Provides technical assistance for all Epson SD products
• Offers access to advanced support resources
• The only number you need for technical support:
( ( ( ( ( 562
562
562) ) ) ) ) 276-1314
562
562
276-1314
276-1314
276-1314
276-1314
Authorized Reseller
Service Program
Benefit from Being an Epson Service Provider
• Toll-free telephone access to Advanced Product
Support Center
• Direct purchase of Epson spare parts
• Direct access to Fast Turn Depot repair
• Improved pricing on ExpressCare programs
• Reimbursement for warranty repairs
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Anyone intending to use an ID scanner should check and comply with federal and state laws
applicable to the collection, use and sale of personally identifiable information.
© 2006 Epson America, Inc. Epson and SEAJet are registered trademarks and Exceed Your Vision
and SmartPass are trademarks of Seiko Epson Corporation. ExpressSite, Fast Turn Depot, Spare-
In-The-Air and Virtual-On-Site are registered trademarks and Connect-It, ProofPlus, QuickPass
and TransScan are trademarks and ExpressCare and ExtendedCare are service marks of Epson
America, Inc. All other trademarks are property of their respective owners.
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