Epson EasyMP Monitor 4.53 Manuale operativo - Pagina 46

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Troubleshooting

Projectors cannot be monitored or controlled

Cause

Is the projector connected

Check that the network cable has been

to the network correctly?

connected correctly. If the cable is not

connected correctly, reconnect it.

Has the projector been set

Check the Network configuration settings.

up correctly for

See your User's Guide for more information.

connection to the

network?

Has EasyMP Monitor been

Uninstall EasyMP Monitor and then re-install

installed on the computer

it.s

correctly?

Are all the projectors that

you want to control or

monitor registered?

Is the projector's Standby

In order to use EasyMP Monitor to monitor and

Mode set to

control the projector when it is in standby

Communication On (or

mode, the projector's Standby Mode must be

Network On) or Network

set to Communication On (or Network On) or

Monitoring set to On in the

Network Monitoring must be set to On in the

configuration menu?

configuration menu.

See your User's Guide for more information.

Remedy

p.8

p.11

An e-mail message is not sent when a problem occurs

with a projector

Cause

Is the projector connected

Check that the network cable has been

to the network correctly?

connected correctly. If the cable is not

connected correctly, reconnect it.

Has the projector been set

Check the Network configuration settings.

up correctly for

See your User's Guide for more information.

connection to the

network?

Have the SMTP server IP

Check the setting details.

address, Port Number and

Recipient mail address all

been set correctly?

Is the projector's Standby

In order to use EasyMP Monitor to monitor and

Mode set to

control the projector when it is in standby

Communication On (or

mode, the projector's Standby Mode must be

Network On) or Network

set to Communication On (or Network On) or

Monitoring set to On in the

Network Monitoring must be set to On in the

configuration menu?

configuration menu.

See your User's Guide for more information.

Has a critical problem

When the projector has momentarily stopped

developed causing the

working, it cannot send e-mail messages. If the

projector to momentarily

projector cannot be reset even after it has

stop working?

been checked, contact Epson. See your User's

Guide for more information.

Is power being supplied to

Check if the power supply to the location

the projector?

where the projector is set up has been

interrupted, or if the circuit breaker for the

electrical outlet that the projector is

connected to has been tripped.

Remedy