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3) Unplug the USB cable from the scanner and close all open programs, including virus protection, screen

savers and any programs running in the background.

4) Download DelReg2.5.exe from the Newsoft web site to remove the Smart Panel Registry entries. Use

this URL to find the DelReg download page:

http://www.newsoftinc.com/download/patch/esp/American/DelReg2.5.exe

5) Download and install a patch from Microsoft's web site. Use this URL to find the download page:

http://www.microsoft.com/downloads

In the Keywords field, enter Q329623 and click Go.

You will see the following download page:

Issue with DirectX May Cause DVD Players To Not Work

Do not be confused by the page title. This is the correct link and patch. Select the same language that you

will use for installing Smart Panel and click Download. Open the patch file and follow the onscreen

instructions to install the patch. Restart the computer.

6) Insert the product installation CD and reinstall all programs. Reconnect the scanner. You will now be able to

successfully launch and use Smart Panel.

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