ECKey EK6 series Manuale di installazione e funzionamento - Pagina 13

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Troubleshooting ECKey Readers (cont'd)

Reader is not being triggered

Check the settings for Identification and Trigger.

Ensure that Bluetooth is enabled on your phone. Unless you are one of the two Hidden users per reader, your

phone will need to have Bluetooth discoverable mode enabled.

Ensure that you are within range of the reader. Check the reader's Range setting, and see the Range Tuning section

below.

Reader is being triggered too early or too late

Check the reader's Range settings. Adjust phone's Range value under the Users Tab. Delete the phone from the

reader, and re-pair at the correct distance. Also see the Range Tuning section below.

Reader shuts off or reboots after triggering

Check wiring and use separate power supplies for your reader and the powered device (door lock/opener). Likely

the current draw between both devices is too much for the power supply to handle during the relay activation, which

then forces the reader to reboot.

10.

Range Tuning

ECKey uses proprietary and patented technology to calculate and store signal strength of phones during pairing in

the form of RSSI (Received Signal Strength Indication) values. RSSI values close to 35 indicate a shorter distance

from the reader (range values are from 35 - 100). The reader uses the RSSI and Range setting to estimate trigger

range, however, there are many variables that will affect the RSSI and therefore may produce shifting results.

Ideally, the Range setting under the Security Tab should be set to '55' and the phone should be paired at the longest

required trigger distance. In most cases, this will ensure the paired signal strength (and distance) matches the thresh-

old required to trigger the reader. To adjust trigger range:

Firmware v4.2.0 and higher:

a. Locate appropriate phone in Users Tab.

b. Double click on the phone's Range value.

c. Adjust Range value as needed. The minimum distance is 35, max is 100. Click OK.

d. Click the Refresh button on the Users Tab to update the Range value.

Alternatively (for all versions):

a. Delete the phone from the reader's User List.

b. Initiate the pairing process with phone less than 12 inches from reader.

c. When you are about to enter the PIN, step back from the ECKey reader to the desired trigger range

distance. Enter the PIN to complete the pairing process – Keep the phone at this distance until the pairing

process is finished and the reader is triggered and status light returns to solid red.

d. Reset the reader by pressing and releasing the Admin Button.

e. Test the new range several times (phone orientation can cause varying results). Repeat this process if

range is still not ideal.

ECKey Installation and Operation Guide