Dimplex CDFI1000-PRO Manuale di servizio - Pagina 15
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Troubleshooting Guide
Before you begin consulting the troubleshooting guide, see Figure 8 to ensure the unit is ready for operation. The water
level must be between the minimum and maximum water level lines, and the tether must be plugged in. When turning the
unit on, ensure that both the power switch has been turned to the ON (I) position and that the standby button has been
pressed.
SECTION
PROBLEM
1 .0
General
Fireplace does not turn
on manually (unit does
1.1
not beep when switch is
engaged)
Only one side of the unit
1.2
is operating
Fireplace does not turn
1.3
on with the Remote
Control
1.4
LED lights not turning on
Noise when unit is on
1.5
standby
Unpleasant smell when
1.6
unit is used.
Water is appearing
1.7
around the unit
2 .0
Blinking (error codes)*
Unit continuously blinks
2.1
one time
Unit continuously blinks
2.2
twice
Unit continuously blinks
2.3
three times
CAUSE
No incoming voltage
Defective main control board
Defective electronic choke (primary side) Replace electronic choke
Defective power supply (unit may beep
repeatedly to indicate error)
Defective fuse - typically due to
insufficient air intakes
Tethered controller not installed correctly
No power when standby button is pressed
Improper operation
The batteries in the remote control are dead
Tethered controller not installed correctly
Remote not synchronized with the unit
Remote signal is not being received by
tethered controller
Defective remote control (blue light on
end of remote does not turn on when
buttons are pressed)
Defective LED light strip
Some buzzing is normal
Dirty or stale water.
During normal operation it is expected to
see some condensation of water on the
media tray.
Water level in the sump is too high
Water level in the sump is too low
Defective level sensor assembly
SOLUTION
Check Fuse/Breaker Panel
If multiple units are installed on the same circuit,
ensure they are wired in parallel.
Replace main control board
Replace power supply
Correct air intake issues, and replace fused wire
harness.
Ensure that connection has clicked into place
and red light is visible. If there is no light, replace
tether.
Refer to section 1.1 for the secondary side
Refer to Operation Section
Install new battery into the remote control
Ensure that connection has clicked into place
and red light is visible.
Synchronize remote to unit. Unit will flash on
and off during synchronization, completion will
be indicated with 5 beeps
Ensure that tethered controller is in an open
area that can receive signal from remote control
Replace remote control
Replace LED light strip
If there is excessive noise, replace power supply
Clean the unit as described under Maintenance.
If condensation is present ensure that mist out-
lets are unobstructed
Certain ambient conditions will cause condensa-
tion on the unit and in most cases will only occur
on initial start up of the unit
If there is excessive water, refer to seciton 4.1
Remove enough water from reservoir so that
level is below maximum level.
If the problem persists, see section 4.5
Refill the water reservoir so that level is above
the minimum level
If the problem persists, see section 3.7 if using
bottles or section 4.3 if using direct water line
Replace level sensor assembly
15