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Frequently Asked Questions

1 Do stoves require a chimney?

All of our multi fuel and wood burning stoves require a suitable chimney or

professionally installed flue system.

2 How do I clean the chimney?

You will require a chimney sweep to clean the chimney. It is best to provide a

dedicated chimney cleaning access door when installing the flue of the stove.

3 Who should install my stove?

Firewarm want you to enjoy the maximum performance from your Stove products.

To ensure this, it is essential that they are installed correctly.

We strongly recommend that your Firewarm Stove products are installed by a

qualified plumber or suitably qualified person.

4 How do I regulate the heat output?

Each stove will have spin valves, which will allow you to easily regulate the heat

output.

5 What warranty policy do I get?

Firewarm Stoves will replace, free of charge, any working part that fails (under

normal operating conditions) within 12 months of purchase. Consumables such as

glass or stove rope are not guaranteed.

A call out charge will apply if our engineer attends any stove problem that is not

related to product failure.