Xerox WorkCentre 5687 Manuale d'uso rapido - Pagina 38

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Troubleshooting

Document Jams

Remove all the documents from the

document handler and document

glass as instructed.

Re-order the documents as at the

start of the job and reload. The

documents will be recycled

automatically to recover the job.

If you are unable to clear the fault, refer to the next section to contact your local Xerox

Welcome and Support Centre for assistance.

Xerox Welcome and Support Centre

If the difficulty persists, contact the Xerox Welcome and Support Centre. The Welcome and

Support Centre will want to know the following information: The nature of the problem, the

Machine Serial number, the fault code (if any) plus the name and location of your company.

Locating the Serial Number

Press the [Machine Status] button on

the control panel.

The Machine Information

screen displays.

Select the [Faults] tab to see

details of recent faults,

together with fault codes.

Select [Machine Details] to

display the Customer

Support Number for the

Welcome and Support

Centre and the Machine

Serial Number.

NOTE: The serial number can also be found on a metal plate inside the front door.

Page 34

Quick Use Guide