Maintenance and Consumables
Troubleshooting
A variety of situations can effect the quality of your output. For optimal
performance, ensure the guidelines in the User Guide are followed. The
animations and fault messages on the device help you to locate and resolve a
problem easily.
Some problems can be resolved by restarting your device. If after rebooting
your device the problem has not been resolved, have a look at some of the
areas below to identify solutions.
Problem
The device will not
power on
Documents will
not feed through
the Document
Feeder
The device will not
print from a
workstation
Cannot send an E-
mail
Avoiding Paper
jams
Cannot fax a
document
The job has been
scanned or sent
from the PC but
does not print
34
ColorQube™ 9201/9202/9203
Quick Use Guide
Solution
•
Check to see that the device is not in Low Power Mode as
indicated by the green light on the Control Panel. Touch
the user interface screen to re-activate.
•
Check to see that the power cord is correctly inserted.
•
Ensure you are on the correct Service screen.
•
Ensure that all staples or paper clips have been removed
from the originals.
•
Ensure the Document Feeder is not overloaded, a
maximum of 100 documents can be loaded.
•
Ensure that the edge guides are adjusted to touch the
sides of the originals.
•
Make sure that an active network cable is connected to
the workstation.
•
Check that the Network Setup is correct. For further
information refer to the System Administrator Guide.
•
Check if the device is connected on the network.
•
Check that E-mail is enabled. For further information,
refer to the System Administrator Guide.
•
If the paper curls excessively, flip the paper over in the
applicable paper tray.
•
Use paper from a fresh package.
•
Ensure the Fax feature is enabled.
•
Ensure your device is connected to a telephone socket if
using Fax, or the network for other fax services.
•
Select the Job Status button and check the status.
•
If the job is Held, use the Job Details option to identify
the resources required to enable the job to print.
•
If the job is a Secure Print job, select Release and enter
the passcode required.
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