Xerox DocuColor 12 CP Manuale d'uso - Pagina 32

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Problem solving table

Use the table below to identify and troubleshoot problems that may be related to the

Finisher.

Problem

Job is not printing

Job is not being sent to the

Finisher Output Tray

Finisher is not stapling the

print job

Finisher is stapling in the

wrong position

No option to staple

Cause and solution

• Finisher trays may be full. Check the trays and empty any that

are full.

• Finisher may be jammed. Check the copier/printer Touch

Screen for any jam messages and clear the jam in the indi-

cated area(s). See the "Clearing paper jams" section of this

guide for more information.

• Staple Cartridge may be empty. Add a new Finisher Staple

Pack. See the "Adding staples" section of this guide for more

information.

• Stapling option was not selected. Resend the job with the

desired stapling option selected.

• Paper Tray 5 may be selected as the paper source. Select a

different paper source.

• Finisher Output Tray was not selected as the output tray. Select

the Finisher Output Tray.

• Print job may consist of mixed paper sizes that are not compat-

ible with the Finisher. Change the paper sizes to sizes that are

compatible with the Finisher.

• Finisher Staple Cartridge may be empty. Add a new Finisher

Staple Pack. See the "Adding staples" section of this guide for

more information.

• Print job may contain only 1 sheet. Do not select the stapling

option.

• Print job may contain more than 50 sheets. Do not select the

stapling option.

• Print job may consist of mixed paper sizes that are not compat-

ible with the Finisher. Change the paper sizes to sizes that are

compatible with the Finisher.

• Default settings are being used. Select the desired settings for

a single job by modifying the print settings within the applica-

tion you are using.

• The application you are using may be rotating the image. Use

the Rotate Page option to reverse the rotation. See the "Rotate

Page" section of this guide for more information.

• Finisher options have not been enabled. Enable the Finisher

options. See the "Enabling the Finisher options" section of this

guide for more information.

IN-LINE STAPLER FINISHER USER GUIDE