Section 3: Technical Specifications,
Supplies and Support Resources
Support and Additional Information Sources
Unrivaled Service
and Support
Behind every Xerox product is a
large network of customer support
that's unrivaled in the industry and
available when you need it. Xerox
service professionals use leading-edge
technologies to keep you up and running.
They're even linked to the engineers who
designed your product, so you can be
confident when you choose Xerox. And
Genuine Xerox supplies are always readily
available.
Total Satisfaction
Guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every WorkCentre
that has been continuously maintained
by Xerox or its authorized representatives
under a Xerox express warranty or Xerox
maintenance agreement. You decide when
you're satisfied.
Xerox Office
Services Support
Asset Management Services
Asset Optimization and Tracking:
•
Process and tools to optimize an
enterprise's office output infrastructure
and reduce
Overall costs
•
Break-Fix Management: Single point
•
of ownership and management for
break-fix service for all brands of office
output devices
Supplies Management: Process and
•
tools to procure, monitor and replenish
all document-related supplies proactively
Imaging and Output
Management Services
Output Management: Single point
•
of management of office output
from all output devices, regardless of
manufacturer
Image Capture and Workflow:
•
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support Services
Technology Procurement and
•
Deployment: A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
device
®
point-of-contact model while lowering
the total cost of acquisition
Help Desk Services: A broad range of
•
enterprise services managed through
a centralized single point of contact
and delivered through an on-site or
off-site model
End User Services: Microsoft software
•
implementation, IT project consulting,
and customer education
Access Managed Services
•
Student and Library Patron Access:
Custom designed and implemented
customer-managed solutions for
student and library patron print
access management
Additional
Information Sources
What's in the box:
•
W orkCentre
6400 multifunction printer
®
P rint cartridge (8,000 print capacity
•
CMY and 12,000 print capacity
W orld kit (includes Printer Installer and
•
utilities CD, Software and document CD,
Warranty booklet)
P ower Cord
•
WorkCentre 6400 Front Panel:
The front panel offers tools and
information pages to help with machine
setup, feature selections, operational
problems, media-feed and supply issues.
On the web:
Visit www.xerox.com/office for:
P roduct, supplies and support
•
information
•
D ownloading drivers
F inding your local Xerox sales
•
representative
O nline documentation
•
Visit www.xerox.com/office/support for:
Support and service information, including
the same troubleshooting Knowledge Base
used by Xerox Customer Support staff to
provide the latest technical information on:
A pplication issues
•
E rrors
•
P rint-quality issues
•
•
T roubleshooting
Average standard pages. Declared Yield in
1
accordance with ISO/IEC 19798. Yield will vary
based on image, area coverage and print mode
Xerox WorkCentre 6400 Evaluator Guide
for
1
for Black)
1
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