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User Guide

About setting up email message forwarding in a personal email account

Depending on your email service provider, you might be able to specify options to forward incoming email messages from an integrated

email account to your BlackBerry® email address. You might encounter one of the following situations:

•

Your email service provider might allow you to set up email message forwarding.

•

Your email service provider might set up email message forwarding for you, if you request the service.

•

Your email service provider might not allow you to forward email messages to other email addresses.

Note: For more information about setting up or stopping email message forwarding, view the online help for your email account or contact

your email service provider.

About setting up email message forwarding in a work email account

If your computer is always turned on and has a constant connection to the Internet (such as DSL or cable), you can set up your work email

account to forward incoming email messages to your BlackBerry® email address.

To set up email message forwarding for your Microsoft® Outlook® work email account you must create a forwarding rule for email messages.

For more information, see the online help that is available in Microsoft Outlook or contact your administrator.

Troubleshooting for the BlackBerry email address

I cannot use a particular name to create a BlackBerry email address

The user name that you typed might be taken by another BlackBerry® Internet Service subscriber.

Perform the following actions:

• Verify that your user name is between 1 - 32 characters long.

• Verify that your user name contains only supported characters.

• Select one of the alternate user names that appear or type another user name.

I cannot reply to or forward an email message

The email message that you are trying to reply to or forward might be more than 30 days old. After 30 days, email messages remain on

your BlackBerry® device, but you cannot reply to or forward them.

Perform one of the following actions:

• If the email message is from an integrated email address, reply to or forward this email message from your integrated email

account.

• If the email message is from your BlackBerry email address, set up your BlackBerry email address to automatically forward a copy

of email messages that you send or receive on your device to another email address, and then reply to or forward the email message

from that email account.