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User Guide
About changing the password and secret question for your BlackBerry email address
If you access your BlackBerry® Internet Service account automatically each time you open the email setup application or the BlackBerry
Internet Service web site using a browser on your BlackBerry device, when you create a BlackBerry email address, you specify a password
and a secret question and answer for the BlackBerry email address. When you make changes to your BlackBerry email address, to save
the changes, you must type the password for your BlackBerry email address. If you cannot remember the password for your BlackBerry
email address, you must type the answer to the secret question for your BlackBerry email address to have the BlackBerry Internet Service
send the password to your BlackBerry device.
You can update the password and the secret question and answer for your BlackBerry email address.
If you log in to your BlackBerry Internet Service account using a user name and password, you do not have a password or a secret question
and answer for your BlackBerry email address.
Related topics
Change the password for your BlackBerry email address, 20
Change the secret question and answer for your BlackBerry email address, 20
Change the password for your BlackBerry email address
If you log in to your account using a user name and password, you do not have a password for your BlackBerry® email address and do not
need to complete this task.
1.
On the BlackBerry® Internet Service web site, on the Services and Settings web page, click Email Accounts.
2. Under your BlackBerry email address, click Edit.
3. Click Change <your BlackBerry email address> Password.
4. Complete the Old password field.
5. Complete the New password field.
6. Complete the Confirm new password field.
7. Click Save.
8. Click OK.
9. Click Save.
10. Click OK.
Change the secret question and answer for your BlackBerry email address
If you log in to your BlackBerry® Internet Service account using a user name and password, you do not have a secret question for your
BlackBerry email address and do not need to complete this task.
1.
On the BlackBerry Internet Service web site, on the Services and Settings web page, click Email Accounts.
2. Under your BlackBerry email address, click Edit.
3. Click Change Secret Question.
4. Complete the instructions on the screen.
5. Click Save.
6. Type the password for your BlackBerry email address.
7. Click OK.
8. Click OK.
20
Changing email address information