Frequently asked questions
Why does my device not turn on?
The power m ight be off. Press the Power button.
The battery might not be charged. See "Charge
the battery" on page 5 for more information.
Why does my device not charge?
A connection might not be complete. Check that
all cables and plugs are fully inserted into ports
and power outlets. See "Charge the battery" on
page 5 for more information.
The battery might not be inserted properly.
Remove and reinsert the battery. Verify that the
connectors align. See "Insert the battery" on
page 4 for more information.
If you connect your device to the computer to
charge, verify that the computer is turned on. If
you connect your device to the computer using a
USB hub, the hub must be self powered to provide
enough power to charge your device.
Can I charge my device by connecting it to my
computer?
If you have installed the BlackBerry Desktop
Software on your computer, you can connect your
device to the computer to charge the battery.
1.
Verify that the computer is turned on.
2.
Connect the smaller end of the USB cable to
your device.
3.
Connect the larger end of the USB cable to
an available USB port on your computer.
Note: To find more help with connecting your
device to the computer, in the desktop software,
click Help to view the
Software Online Help
14
BlackBerry Desktop
.
Why can I not send or receive email messages?
Verify that your device is connected to the wireless
network. See "Connect to the wireless network" on
page 5 for more information.
Verify that you have set up a supported email
account for use with your device. See "Setting up
your email" on page 7 for more information.
Log in to your account using a desktop browser.
See "Set account options" on page 9 for more
information.
Verify that your T-Mobile Instant Email
•
Service with BlackBerry account mailbox has
not exceeded its size limit.
Send a service book to reactivate your
•
account.
If you continue to be unable to send and receive
messages, reset your device by removing and
reinserting the battery.
Note: To find more help with sending and
receiving email messages, in the messages list,
click the trackwheel. Click Help > Email
Messages.
How do I reset my device?
To reset your device hardware and programs,
remove and then reinsert the battery.
How do I clean the screen?
Clean the screen and device using only a soft dry
cloth. Do not use liquid, aerosol cleaners, or
solvents on or near your device. Disconnect any
cables from the computer and unplug any
charging accessories from the electrical outlet
before cleaning.
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