Lenovo Thinkpad edge 13 Manuale di risoluzione dei problemi - Pagina 15

Chapter 2. Getting help and service

If you need help, service, technical assistance, or just want more information

about ThinkPad notebook computers, you will find a wide variety of sources

available from Lenovo to assist you. This section contains information about

where to go for additional information about ThinkPad notebook computers, what

to do if you experience a problem with your computer, and whom to call for

service should it be necessary.

Microsoft

Service Packs are the latest software source for Windows product

updates. They are available via Web download (connection charges may apply)

or via a disc. For more specific information and links, please go to the Microsoft

Web site at http://www.microsoft.com. Lenovo offers Up and Running technical

assistance with installation of, or questions related to, Service Packs for your

Lenovo-preinstalled Microsoft Windows product. For information, please contact

the Customer Support Center at the phone number(s) listed in "Worldwide

telephone list" on page 5. Some fees might apply.

You can find support information for your ThinkPad notebook computer at

http://www.lenovo.com/support. Research this Web site to learn how to solve

problems, find new ways to use your computer, and learn about options that can

make working with your ThinkPad notebook computer even easier.

If you have tried to correct the problem yourself and still need help, during

the warranty period, you can get help and information by telephone through

the Customer Support Center. The following services are available during the

warranty period:

• Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

• Lenovo hardware repair - If the problem is determined to be caused by Lenovo

hardware under warranty, trained service personnel are available to provide

the applicable level of service.

• Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if

authorized by Lenovo, will make selected Engineering Changes (ECs) available

that apply to your hardware.