Lenovo 7Z73 Manuale per la determinazione dei problemi e l'assistenza - Pagina 7

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IBM QRadar Appliances Type 4723 Problem Determination and Service Guide

This document provides the steps required to re-install the Feature-On-Demand (FoD) keys, which were previously purchased and

installed on an IBM SWG Appliance customer machine. This procedure must be completed after a planar or RAID part replacement

to restore full functionality to the customer's machine post hardware replacement activity.

Preparation (steps 2-6 can be performed before arriving at customer site)

If the machine will boot successfully and the part being replaced is a planar, then boot using BoMCsft4. Use BLUE MENU

option #3 'Backup and Restore All System Settings' to 'Backup' (sub-option #1) the planar configuration settings (which

includes FoD keys) onto the USB key. If successful, then skip to Parts Replacement section below. Otherwise, then proceed

to step #2.

The FoD must be obtained from the Lenovo FoD Portal:

https://fod.lenovo.com/lkms/angular/app/pages/index.htm#/welcome

If you do not yet have access to the website via Lenovo sign-on, register using this link:

https://fod.lenovo.com/lkms/angular/app/pages/index.htm#/register

After signing in, select 'Retrieve History'.

Select 'Search history via machine type serial number', then enter the Lenovo ThinkSystem Machine Type and Serial

Number in the search value field. Format: MMMMSSSSSSS where M = Type, S = Serial. Ensure uppercase letters are used.

Do NOT use the Appliance Machine Type and Serial Number.

Download all the listed .key files to your root directory of your BoMCsft4 USB Key.

You may refer to or download a copy of the FoD User's Guide from Lenovopress:

https://lenovopress.com/redp4895-using-system-x-features-on-demand

portal but use the Lenovo FoD support site (see step 2).

Parts replacement (onsite)

Perform parts replacement as per Installation & Service Guide (ISG), Problem Determination & Service Guide (PDSG), or

Problem Determination & Service Guide Addendum, whichever is applicable to this SWG Appliance.

Installation Steps (onsite)

Boot the machine using BoMCsft4.

If you were able to 'Backup' the planar configuration prior to parts replacement, then skip to step #4. Otherwise, using

BoMCsft4's BLUE MENU option #4 set the VPD information according to the information in the PDSG Addendum

(Lenovo ThinkSystem M/T and Serial are most commonly used).

Using BLUE MENU option #5 'FoD Functions' then sub-option #4 to 'Install FoD Keys', proceed to step 5.

Select BLUE MENU option #3 'Backup and Restore All System Settings' then sub-option #3 for 'Restore' the planar

configuration from the USB key. This will include restoring FoD key files that should already exist on the USB Key in the

root directory from the steps above. Depending on the machine involved, restarting the iMM (or rebooting the machine) may

be required for the FoD to activate successfully.

Any issues with FoD activation should be directed to SSR Technical Support (in the USA, 1-800-426-2472) using the SWG

Appliance machine type and Lenovo ThinkSystem sub-menu option (if needed).

P/N: 03KE175

*Note: The doc still references the IBM FoD support

EC: P43116B

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