ARNOLD 60455 Manuale - Pagina 6

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Return Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.

Package must be clearly labeled with a Return Authorization Number (RMA number). Products returned

without an RMA number will be refused. Highlite will not accept the returned goods or any responsibility.

Call Highlite 0031-455667723 or mail

and request an RMA prior to shipping the

fixture. Be prepared to provide the model number, serial number and a brief description of the cause of

the return. Be sure to properly pack fixture as any shipping damage resulting from inadequate packaging

is the customer's responsibility. Highlite reserves the right to use its own discretion to repair or replace

product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.

Note: If you are given an RMA number, please include the following information on a piece of paper

inside the box:

01) Your name

02) Your address

03) Your phone number

04) A brief description of the symptoms

The client has the obligation to check the delivered goods immediately upon delivery for any short-

comings and/or visible defects, or perform this check after our announcement that the goods are at their

disposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be

reported to the carrier upon receipt of merchandise.

It is the customer's responsibility to report and submit claims with the shipper in the event that a fixture is

damaged due to shipping. Transportation damage has to be reported to us within one day after receipt

of the delivery.

Any return shipment has to be made post-paid at all times. Return shipments must be accompanied with

a letter defining the reason for return shipment. Non-prepaid return shipments will be refused, unless

agreed otherwise in writing.

Complaints against us must be prepared in writing or sent by fax within 10 working days after receipt of

the invoice. After this period complaints will not be handled anymore.

Complaints will only then be considered if the client has so far complied with all parts of the agreement,

regardless of the agreement from which the obligation is resulting.

Ordercode: 60455