ESI 30SIP Manuale d'uso

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Getting started with your new phone

Placing an external call

1. Lift the handset or press SPEAKER (or HEADSET*).

2. While "Predial..." appears in the display, enter your

phone number and press # to dial immediately, or wait

for the phone to send the number automatically.

During the call, the display will indicate the line being

used and the dialed number.

3. To end the call, either replace the handset or press

SPEAKER (or HEADSET) again.

Answering a call

Lift the handset, or press SPEAKER (or HEADSET*).

If auto-answer is enabled, you'll automatically connect to the

inbound call through the speaker.

Hold

1. While on an active call, press HOLD.

2. To return to the held call, press HOLD again.

Connecting to a second inbound call

If you receive a second call while you're on an active call,

the display will show "Incoming" and you'll hear a beep,

indicating the new call.

To switch between active calls, press HOLD (or the

applicable line key).

Call transfer

1. While on an active call, press TRANSFER.

2. Dial the number to which you want to transfer the call (or

press a programmable feature key to which that number

has been assigned) and then press #.

3. To make a "blind" transfer, hang up immediately.

To make a supervised transfer, wait for the call to be

answered by the transfer-to destination. After confirming

that the transfer-to destination will accept the call, simply

hang up to complete the transfer.

To cancel the supervised transfer and return to the initial

caller, press TRANSFER again.

* The HEADSET key is supported in only the ESI 45SIP and must be

assigned to one of the phone's programmable feature keys.

Key system features

Some keys mentioned herein may need to be assigned to a

programmable feature key, depending on the ESI SIP phone

you're using. It's also possible that not all features mentioned

are available on the system you're using. For more details,

consult your System Administrator.

Three-way conference

1. Call the first participant of the conference call and, when

he/she answers, place him/her on hold.

2. Call the second participant and, when he/she answers,

press CONF. This will join all three participants

(counting you).

3. To end the three-way conference call, hang up.

Call forwarding

1. Press CFWD.

2. Enter the internal or external destination number.

3. Press CFWD once more to confirm your entry, or wait

10 seconds for the phone to set the call-forward

destination automatically.

When call forwarding is enabled, "CFWD Always" will

appear in the display.

4. To disable call forwarding, press CFWD again.

Call forwarding recalls destination history, enabling frequently

used numbers to call-forward with a single keypress.

Mute/DND

Mute — While on a call, press MUTE/DND to disable

outbound audio via the microphone in your phone's speaker,

handset, or (optional) headset. The key will blink red to

indicate muting is enabled. To disable muting, press MUTE/

DND again. (The phone will automatically disable muting

when you hang up the call.)

DND mode — When the phone is idle, press MUTE/DND to

put the phone in DND (do-not-disturb) mode. This will send

incoming calls directly to voice mail. The key will light solid

red to indicate that DND mode is enabled. To disable DND

mode, press MUTE/DND again. On an incoming call, press

MUTE/DND to reject the call immediately, sending the call to

voice mail.

Redial

To place a call to the last number dialed from your extension,

press REDIAL.

Voice mail

1. To access new or old voice messages, press VOICE MAIL.

2. When you hear the prompt, enter your password and

then press #.

3. Select the desired voice mail message and follow the

prompts to repeat, forward, delete, reply, hear the next

message, or save the message.

Note: For voice mail programming details, refer to the

ESI SIP Phone User's Guide (ESI 0450-1126).

Intercom

To send a quick announcement to someone without ringing

his/her phone, press the assigned INTERCOM key (a

programmable feature key to which the intercom function

has been assigned) and enter the extension you want to call.

If the other user's phone is idle, it will auto-answer via the

speakerphone.

Agent log-in/log-out

This feature allows an agent to log into and out of an automatic

call distribution (ACD) queue to manage incoming calls.

1. To log in, press AGENT LOGIN/OUT. The key lights solid

green and "Agent Logged In" appears in the display.

2. To log out, press AGENT LOGIN/OUT again.

Call queue

This presents to your extension a list of calls that were

placed in queue. The CALL QUEUE key will light red to

indicate that a call is in queue. To access calls in the queue,

press CALL QUEUE.

Call history

This presents to your extension a list of the last 200

dialed, answered, and missed calls. (A missed call is an

unanswered inbound call, to an extension, in which the caller

left no voice message.)

1. Scroll to the desired call type and press SELECT.

2. Scroll to the desired call and press SELECT.

3. By scrolling, select DIAL, DETAIL, DELETE, or SAVE.

Recording

This feature allows you to record a call. Not all users have

access to this feature. Recordings are located under Call

History in the Web portal.

1. While on an active call, press RECORD.

As recording begins, the RECORD key lights solid red

and "Record" appears in the display.

2. To end the recording, press RECORD again or hang up.

Status indicator

The red status indicator at the phone's top-right corner

flashes to indicate that you have either a new incoming call

or a new voice mail message. It will stay lit during an

active call.

Contacts

The CONTACTS key is a fixed feature key on the ESI 45SIP,

but only a programmable feature key on the ESI 30SIP.

To view, search, add, or delete user contacts, press CONTACTS.

To dial a contact directly:

1. Press CONTACTS.

2. Scroll to and select either View or Search.

3. Scroll to the desired number and press Dial.

Adding new contacts

1. Press CONTACTS and then select New. This presents

Name, Number, Account, and Save options.

2. Select Name and use the phone's alphanumeric keypad

to enter letters and numbers.

Tip: Capital and lower-case letters are supported via

multiple keypresses. Press 1 to enter special

characters — @ ("at), : (colon), _ (underscore),

– (dash), and / (forward slash). To insert a

period/dot, press the

key.

3. Press SELECT to complete the name entry, which will

return you to the previous menu.

4. Scroll to choose the number or optional account

selections, and press SELECT to confirm these changes.

5. Scroll to and select Save to complete this process.

You also can choose to save when you finish all

programming changes; you'll be prompted to choose

Yes or No before exiting the menu.

Note: Once entered, the entries can be edited only

through the Web portal.

Deleting contacts

1. Press CONTACTS, scroll to Delete, and press SELECT.

2. Scroll to the desired contact and press SELECT.

3. Scroll to select Yes or No, and press SELECT.