ARTNOVION 102 0070 Manuale di installazione
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Guarantee policy
Dear customer,
All of our products have optimized shipping methods and undergo strict quality
control methods to ensure that they reach you in perfect condition. In the
unlikely event that your product develops a fault, please contact your vendor or
our product support department at [email protected]. Please note the
following terms under which guarantee claims can be made:
1.These guarantee terms cover additional guarantee rights and do not affect
your statutory warranty rights. We do not charge you for this guarantee.
2.Our guarantee only covers problems caused by material or manufacturing
defects, and is restricted to the rectification of these defects or replacement of
the product. The following are also excluded from our guarantee: compensation
for transport damage, damage caused by failure to comply with the
installation/assembly instructions, misuse or inappropriate use (such as using our
panels for any other purpose, not using the panel in situ), failure to comply with
the maintenance and safety regulations, installation of the product in areas with
a relative humidity above or below 40-55% and temperatures exceeding 10-24
degrees, water or humidity damage, ingress of foreign bodies into the product,
effects of force or external influences (e.g. Product being dropped or suffering
impact, shade changes due to sunlight, smoke, fumes or leaks) and normal wear
and aging resulting from proper maintenance of the product (e.g. loss of
elasticity of the fabric).
3.This warranty does not cover differences between samples, photographs
or models and the actual product. It also does not cover deviations between
products that fall within acceptable tolerances, which are normal for handmade
products, and do not prevent their use.
4.The guarantee is valid for a period of 2 years starting from the purchase of
the product. Guarantee claims should be submitted before the end of the
guarantee period, within two weeks of the defect being noticed. No guarantee
claims will be accepted after the end of the guarantee period. The original
guarantee period remains applicable to the product even if repairs are carried
out or parts replaced. Such cases do not result in an extension of the guarantee
period, and no new guarantee will become active for the work performed or
parts fitted.
5. In order to assert your guarantee claim, contact your vendor or our product
support department with the following information: Copy of sales receipt or
another dated proof of purchase and a description of the nature of the problem
in as much detail as possible. If the defect is covered by our guarantee then the
procedure to repair or replaced your product starts immediately.
Of course, we are happy to offer a chargeable repair or replacement service for
any defects that are not covered by the scope of this guarantee, or that are no
longer covered. To use this service, please contact our product support
department.
IG.087.01.18
Passion for Acoustics
Rua de S. Domingos, 58/60
4590-060 Carvalhosa
Paços de Ferreira
Portugal
www.artnovion.com
Installation guide
Atlas W - Diffuser
www.artnovion.com
www.artnovion.com