Dofit NF-B20 Manuale - Pagina 17

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Subject

DOFIT Quick Manual Design

13. Customer support and customer compensation standard

Customer support

The problems that occurs using the product can be solved through FAQ and 1:1 questions

in the app.

When the is a reason for free exchange, you can first get informed through 1:1 questions

in the app before free exchange.

Customer compensation standard

Standard of free exchange

-Warranty is for one year, and if there is an error in the product and its function within a year, not

caused by a user's fault, free exchange and firmware update will be supported.

Standard of paid exchange

-When the warranty expired(1 year for equipment, 6months for expendable supplies)

-When problems occurred due to violations of precautions or prohibition of the product use.

-When problems occurred due to customers' obvious faults such as submersion or screen

damage.

-When the product was damaged due to natural disasters such as typhoon, rains, floods,

earthquake.

-When expendable parts are dead(battery, cable, cradle, etc.)

-When the customer disassembled the product arbitrarily, when a person who is not a CS

professional from the service center tried to repair and then errors occurred.

-When washing the inside of the product and removing dirt.

Prepared by

Medi Plus Solution

29 August 2017

Date