Dogtra 1900S HANDSFREE Manuale d'uso - Pagina 19
Sfoglia online o scarica il pdf Manuale d'uso per Prodotto per la cura degli animali domestici Dogtra 1900S HANDSFREE. Dogtra 1900S HANDSFREE 20. Training collar.. 1-dog system only
Stampa la paginaWARRANTY AND
REPAIR INFORMATION
2-Year Limited Lifetime Warranty
Dogtra provides the original purchaser with a 2-Year Limited Lifetime
Warranty for the 175NCP, 180NCP, 200NCP Gold/C Series, 210NCP
Series, 280NCP/C Series, 300M Series, 1400NCP Series, 1500NCP Series,
1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP/S Series,
2000T&B Series, 2200NCP Series, 2300NCP Series, 2500T&B Series,
2700T&B Series, 3500NCP Series, SureStim Series, ARC Series, COMBO
and the EDGE RT. The warranty begins from the date of purchase. For the
first two years, coverage is for both parts and labor on warranty repair
services.
Accessories such as chargers, splitter cables, antennas, straps, and
batteries are covered for the first year only. After the first two years, the
Limited Lifetime Warranty covers parts only and does not cover labor fees
and accessories. All shipping fees incurred, the cost of the accessories
after the first year, and labor fees associated with out of warranty
repair work are the customer's responsibility. Labor fees will be variable
depending on the extent of the work required. The Limited Lifetime
Warranty expires 5 years after a model is discontinued from production
by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to
initiate repair work under warranty. To register your Dogtra product, log
onto our website at www.dogtra.com, click on the warranty registration
link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you
can call our toll free number at 1-888-811-9111, and one of our customer
service representatives will register the product for you. If you were
unable to register your product within 30 days of purchase, we will accept
all products for repair with a proof of purchase. We strongly recommend
keeping the original receipt. If your product is not registered and a proof
of purchase is not available at the time of service, Dogtra will estimate
the age of the unit by the serial number. Serial number estimates can
differ from the actual purchase date. A serial number estimate is the only
method of determining an approximate date of purchase without product
registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought
secondhand or as a resold product. Dogtra DOES NOT replace defective
36
units or provide refunds for products purchased from us after 30 days
from the date of purchase. Dogtra DOES NOT cover the cost of shipping
outside of the Continental United States. Issues of replacement and
refunds on units purchased less than 30 days from an authorized dealer
must be addressed to the dealer directly. If the products purchased from
an authorized dealer are after 30 days from the date of purchase, please
send the units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to
misuse by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the water resistant transmitters of the 175NCP,
180NCP, 200NCP Series, 1400NCP Series, 1500NCP Series, iQ Pet Series,
HANDSFREE remote controller, and BALL TRAINER, and the water
resistant receivers of the RRS, RRD, RR DELUXE, and BALL TRAINER,
will not be covered. All replacement costs for either the transmitter or
receiver will be the owner's responsibility. The warranty is void if the unit
has been altered or an unauthorized person has damaged the unit while
attempting repair work. Battery replacement by the customer during the
first year of the 2-year Limited Lifetime Warranty is not recommended.
If the customer chooses to replace the batteries, any damage to the unit
during the change-out by the owner will void the warranty. The removal
of serial numbers from any Dogtra products will void the warranty. Dogtra
reserves the right to retain and discard any parts or accessories that have
been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide"
in the Owner's Manual and call customer service at 1-888-811-9111 for
technical support before sending it to Dogtra for service. The cost of
shipping products under warranty back to Dogtra is the customer's
responsibility. Dogtra is not responsible for units damaged or lost in
transition to Dogtra. Dogtra is not responsible for loss of training time or
inconvenience while the unit is in for repair work. Dogtra does not provide
loaner units or any form of compensation during the repair period. A copy
of the sales receipt showing the purchase date may be required before
warranty work is initiated. Please include a brief explanation outlining the
problem and include your name, address, city/state/zip code, daytime
phone number, evening phone number, and email address. Or you can
visit our website at www.dogtra.com for a service request form. If the
repair costs are not covered under warranty, we will call you for payment
information and authorization. For any questions concerning your Dogtra
products, call us toll free at 1-888-811- 9111, M-F 8:00AM - 4:30PM Pacific
Standard Time, or email us at [email protected] for specific repair
inquiries.
37