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Problem
Fire difficult to
start / goes out
Fire burns too quickly
Smokes on initial
lighting
Smokes while burning
Low heat output
We recommend that the appliance is serviced annually by a competent
engineer to ensure it's continued safe operation.
The chimney should be swept at least
once a year together with the flue pipe
connection. Care should be taken to
ensure that there is not a build up of
soot on the baffle and in the airways of
the appliance.
If the appliance has not been operated
for long periods, the flue should be
inspected and swept before use to
ensure there are no blockages within the
flue.
The grate should be cleaned regularly
and the ashpan emptied daily.
Never allow the ash in the ashpan to
overfill allowing ash to be in contact
with the underside of the grate.
Troubleshooting
Probable Cause
• Green wood / wet wood
• Logs are too large
• Not enough primary air
• Insufficient draft
• Too much draft
• Excessive draft
• Flue is cold
• Insufficient draught
• Poor quality wood
Maintenance
Action Recommend
Use hardwood logs with a maximum
moisture content of 20%
Use kindling and small logs to start the
fire and once established use split logs
Open air control
Check the flue is not obstructed
Reduce the air control
Install a draft stabiliser
Burn paper and kindling to increase
heat in flue
Check the flue is not obstructed
Use seasoned Hardwood (this has a
Higher calorific value)
This will overheat the grate and cause
premature wear and distortion.
• The internal vermiculite panels of the
appliance should be checked regularly
for soundness. If any wear and tear is
found, we recommend these parts are
replaced immediately.
• Check the rope door seals are intact
and are not worn. These should be
replaced on an annual basis to ensure
the correct operation of this appliance.
• The glass can be cleaned using a soft
damp cloth or a ceramic glass cleaner
(available from your local stockist)
Use only replacement parts
recommended by the manufacturer.