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Service Authorization

To obtain and maintain authorization to service an imageFORMULA DR-

G2140/DR-G2110, each dealer location must have at least one (1) technician

certified to service the machines.

VI.

A. Training Program Overview

The imageFORMULA DR-G2140/G2110 online course focuses on the basic

features, functional systems, component identification, disassembly, and

servicing procedures.

The imageFORMULA DR-G2140/G2110 online course is available on the

e-Support Center

B. New Technician Certification

New dealer technicians must have one technician who has successfully

completed the imageFORMULA DR-G2140/G2110 online course (Course #:

18IFSDRG21400O) to sell and service the imageFORMULA DR-G2140/DR-

G2110.

C. Who Should Complete

All service technicians responsible for servicing and supporting this scanner

must successfully complete this training to receive technical support and

dealer authorization to sell these products.

D. Prerequisites

There are no prerequisites for this training course.

It is highly recommended that the service technician have:

• Prior experience with Canon imageFORMULA DR devices.

• Experience with taking eLearning courses.

• Familiarity with common hand tools to disassemble and service Canon

devices.

imageFORMULA DR-G2140 / DR-G2110 Service Guide

imageFORMULA DR-G2140/DR-G2110 Service Guide

Training Website.

October 2018

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