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Troubleshooting
If you think there is a problem with SELPHY, first check the following. If the items below do not solve
your problem, contact a Canon Customer Support Help Desk as listed on the included customer
support list.
Power
Power Will Not Turn On
•
Confirm that the plug is connected.
•
When using a (separately sold) battery, use a charged battery.
•
Hold the q button pressed until the start-up image appears on the screen.
Printing Problems
Cannot Print
•
Make sure that the color ink cassette and paper cassettes are correctly inserted.
•
When the ink is spent replace the color ink cassette with a new one. When the paper is spent, refill
the paper cassette with new paper.
•
Are you using the correct combination of paper, paper cassette and color ink cassette?
•
Is SELPHY connected to more than one device at once? Do not connect simultaneously to a
camera, memory card or computer.
•
Is the ink sheet slack?
•
Make sure that you are using the dedicated paper.
•
Depending on the room temperature SELPHY may overheat and temporarily stop operating.
This is not a malfunction. Wait until the temperature drops and SELPHY resumes. If SELPHY is
connected to a computer, a message will appear on the computer screen. Do not cancel the print.
Wait until printing resumes.
Cannot print from memory card, image does not display
•
Is the memory card inserted all the way into the slot with the label facing upward?
•
Make sure you are using a supported image type.
•
Have you inserted the memory card directly into the card slot without first inserting it into an
adapter?
(p. 13)
Printing from Cameras
•
Is SELPHY connected to the camera correctly?
•
Confirm that your camera supports PictBridge.
Printing from Computers
•
Did you install the printer driver according to the correct procedures?
•
Is SELPHY connected directly to a port on the computer with the USB cable?
•
Problems Exclusive to Windows: Is the printer set to offline? If it is, Right-click the printer icon and
cancel the offline setting.
•
Problems Exclusive to Macintosh: Is SELPHY registered on the Printer List?
Cannot Print the Date
Printing from Memory Cards
•
Is the date imprint option set?
If you are using DPOF printing, the date imprint settings are configured on the camera used for the
DPOF settings.
(p. 11)
(p. 15)
(p. 9)
(p. 18)
(p. 29)
(p. 10)
(p. 13)
(p. 26)
(p. 26)
(p. 14)
(p. 11)
(p. 9)
(pp. 13, 14)
(p. 22)
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