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1. Service Mode

(8-1. FAQ (Problems specific to the iP3000 and corrective actions) cont'd)

No. Rank

Function

Phenomenon

Soiling on paper in

results

automatic duplex printing

(lines or streaks

perpendicular to the

paper feed direction)

Scratches on paper

Rank: A:

The phenomenon is likely to occur frequently. (Caution required).

The phenomenon may occur under certain conditions, but likeliness is assumed very low in practical usage.

The phenomenon is unlikely to be recognized by the user, and no practical issues are assumed.

*2: Locations to clean in servicing when soiling on paper in automatic duplex printing persists:

Condition

- Automatic duplex printing (Photo

Paper Plus Double Sided,

postcards, plain paper)

- PP-101D, PP-101, PR-101,

- Paper is scratched.

SG-101, etc.

- Marks appear on printed

- Paper feeding from the cassette

paper.

- Multiple number of sheets loaded

Possible Call / Claim

Corrective action

Temporary operational solution:

Cancel automatic duplex printing, and

manually print each side of paper.

Cleaning by user:

1. Perform Bottom plate cleaning (from

the printer driver) up to 3 times

: Change the paper in each Bottom

plate cleaning. The cleaning can end

when paper does not get any soiling.

2. If soiling on the paper still remains

after 3 times of Bottom plate cleaning,

wipe the platen rib(s) and their

surroundings with a cotton swab.

If the phenomenon persists after

conducting 1 and 2, servicing is required.

Service:

Wipe any soiling or dirt off from the

sheet feed unit and the bottom case

unit ribs

- Change the paper feeding method from

the cassette to the auto sheet feeder.

- If automatic duplex printing is

performed, cancel it, and, by setting

only a single sheet of paper in the auto

sheet feeder, manually print each side

of paper.

Cause

On the rib(s) inside the sheet feed

unit used for duplex printing, ink mist

may accumulate, smearing paper.

Scratches on the PF return lever due

to paper feeding from the cassette,

and duplex printing path.