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2. Canon Technical Support Center

Effective July 1, 2005

Live phone based technical support from the Canon USA TSC is limited

to those technicians who are certified to service the Color

imageRUNNER C2620/C3220 or are enrolled for technical training.

Self-Service Support (software downloads, knowledgebase, support

forums, technical publications) will continue to be available through the

e-Support Center website at

Technicians and Systems Engineers. Refer to Technical Training on

Page 26

In the event assistance is required by the Dealer, the TSC (1-800-528-

2830) will provide second level support for Authorized Color

imageRUNNER Dealers only. A valid Support ID and Color

imageRUNNER serial number is required to access the TSC. Hardware

support is available Monday through Friday, 9:00am-8:00pm Eastern

Time and software and connectivity support is available Monday

through Friday, 9:00am-6:00pm Eastern Time. If needed, on-site

customer support will be available through proper escalation

procedures.

Canon USA's TSC support responsibilities are as follows:

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Color imageRUNNER C2620/C3220 Service Guide

A return call from a Dealer Technician/Systems Engineer with a

resolution is extremely helpful. The information Canon USA

receives from you on what actually resolved the problem is sent to

the Support Specialist and enables them to better assist other

callers who may have the same problem you just fixed.

Making certain that all of our support partners get the highest

quality technical support as fast as possible makes everyone more

productive and ultimately delivers better results and customer

satisfaction.

Following some of these basic guidelines, and working as a team,

helps everyone achieve their support goals.

for further details.

All technical support for the customer is provided solely by the

contracted servicing Dealer.

The Canon USA Technical Support Center will be the central

contact for the reporting of all known outstanding hardware and

software issues to Canon USA's development groups.

The Canon USA Technical Support Center will be available to all

Authorized Dealers, Systems Engineers and Technicians.

The Technical Support Center will provide technical information

regarding all Canon associated hardware and software products.

Color imageRUNNER C2620/C3220 Service Guide

http://www.support.cusa.canon.com/

Rev. 1

for all

July 2005 Page 20