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H. Special Tools -----------------------------------------------------------------------------------------------------------20
V.
Suggested End-User Customer Service Offerings----------------------------------------------21
A. Monthly Copy Volume -----------------------------------------------------------------------------------------------21
B. Warranty Support -----------------------------------------------------------------------------------------------------21
1.
End-User Warranty Conditions-----------------------------------------------------------------------------------21
2.
Warranty Administration Reduction Program (WARP) -----------------------------------------------------22
VI.
Product Technical Support Offerings ---------------------------------------------------------------23
A. Dealer Support Requirements ------------------------------------------------------------------------------------23
B. Canon USA Support Offerings -----------------------------------------------------------------------------------24
1.
Canon USA Technical Support Center-------------------------------------------------------------------------24
2.
NAVI --------------------------------------------------------------------------------------------------------------------25
3.
Steps to Getting Started -------------------------------------------------------------------------------------------27
4.
NAVI Support ---------------------------------------------------------------------------------------------------------27
5.
Internet Support------------------------------------------------------------------------------------------------------28
VII.
Appendix ------------------------------------------------------------------------------------------------------30
A. Specifications ----------------------------------------------------------------------------------------------------------30
B. Warranty -----------------------------------------------------------------------------------------------------------------39
1.
Main Unit Limited Warranty ---------------------------------------------------------------------------------------39
2.
Drum Unit Limited Warranty --------------------------------------------------------------------------------------40
C. List of Tables -----------------------------------------------------------------------------------------------------------41
Color imageRUNNER C3380/C2880 Series Service Guide
Rev. 4
Color imageRUNNER C3380/C2880 Series Service Guide
January 2007
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