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Problems with Software Installation

Installation is unsuccessful

Cause 1:

Solution:

Cause 2:

Solution:

Nothing displays when the CanoScan Setup Utility CD-ROM is placed in the drive

Cause:

Solution:

Problems Starting Software Programs

[TWAIN problem] message is displayed (Windows)

Cause 1:

Solution:

Cause 2:

Solution:

Cause 3:

Solution:

Insufficient memory to run the installer program

Close other software programs that are running and reinstall

Insufficient free hard disk space

Delete or transfer unnecessary files from the hard disk and reinstall. Refer to

the Quick Start Guide for the required free hard disk space.

CD-ROM will not automatically run the menu program

Start the menu program manually (See Quick Start Guide)

Scanner not detected because the AC adapter is not correctly plugged into

the electrical outlet

Plug the AC adapter securely into the electrical outlet (See Quick Start Guide)

Scanner not detected because the power cord plug is not correctly connected

to the scanner

Reconnect the power cord to the scanner (See Quick Start Guide)

Scanner not detected because the USB interface cable is not correctly con-

nected to the computer or the scanner.

Reconnect the USB interface cable to the scanner or the computer

(See Quick Start Guide)