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B. Authorized Service Provider Customer Registration System
The Authorized Service Provider Customer Registration (ASCR) system is the
venue used to link the Customer's product serial number to the Authorized
Servicer. If a customer contacts CITS, and on-site service is required, the
Authorized Servicer who is registered to that customer's product will be
dispatched. All unregistered units will be serviced by a third party service
company.
The Service Provider must register the Customer's product serial number to the
Authorized Servicer through the ASCR system to be eligible for warranty
reimbursement.
The ASCR Registration Process
The ASCR System can be accessed through Warranty section of the
Center
website. Select "Click here to enter or manage your ASCR records now!"
to enter each serial number into the system that you intend to provide on-site
service and support. All service dispatches for that product will be emailed to your
dealership.
Figure 3 (e-Support: ASCR Web Page)
During registration of the Customer's product serial number(s) to your service
organization choose one of two customer support models: the Dispatch by CITS
option to have calls dispatched to your dealership, or the Warranty Marketing
Program option to manage all calls from your customer. Products not registered to
Dispatch by CITS or the Warranty Marketing Program will default to a support
model where a third party service provider is dispatched by CITS. The three
models are described below in more detail:
Note: Do not enter a serial number for any product(s) that you will not be able to
provide service. By entering the customer's product serial number you agree to be
dispatched by CITS should a registered customer contact CITS and require on-
site service.
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
Rev. 1
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
e-Support
April 2013
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