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12.

Clearing a Paper Jam or Double Feed Error

If a paper jam or double feed error occurs, feeding and

scanning operations are paused, and an error screen similar to

the following appears.

Type of error

When this occurs, clear the paper jam (or document that

stopped mid-feed) and perform one of the following

procedures.

• To continue scanning, reset the document starting with the

page that stopped mid-feed, and then press [Resume]. The

reset document will be scanned, and the Preview screen will

appear when the entire document finishes scanning.

• To cancel scanning, press [Cancel]. The portion of the

document that was scanned before the error occurred will be

displayed on the Preview screen.

Hint

Double feed errors will only be detected if [Double Feed Detection]

is enabled in the Scanning Settings for the device.

IMPORTANT

• If double feed errors occur repeatedly, reduce the number of

sheets you place in the document feed tray to about 10.

• A dirty or worn feed roller, or documents stuck together as a result

of static electricity are common causes of paper jams or double

feed errors.

If the feed roller is dirty, clean it. If paper jams or double feed

errors continue to occur even after cleaning, contact the

ScanFront administrator and replace the rollers (feed roller and

retard roller), and document holding guides.

❏ Removing the Jammed Document

Remove a jammed document (or document that stopped

mid-feed) from the scanner as follows.

Remove the scanned documents from the document

eject tray, and any documents remaining in the

document feed tray.

Pull the lock lever toward you and then fully open the

panel unit.

Lock lever