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B. ASCR Registration Process
The ASCR system can be accessed through the Warranty section of the
e-Support Center
New Registration Record" to enter each serial number for which you intend to
provide service and support.
Registration of your customer's product's serial numbers to your service
organization as "Dispatch by CITS" will have all end-user calls to CITS, for
support, referred directly to your organization.
Products not registered with the ASCR registration process default to a
support model, where CITS provides the end-user with Exchange Service.
Note:
Do not enter a serial number for any products that you cannot service. By
entering the product's serial number, you agree to be dispatched by CITS if
a registered customer contacts CITS and requires service.
C. Replacement Inventory
The Authorized Servicer's product's serial numbers for replacement inventory
must be registered using the ASCR system. Registration of replacement
inventory ensures that calls to CITS, in the event that replaced products
require service, dispatches your service organization to service the product.
imageFORMULA ScanFront 330 Service Guide
Web site. Select the "ASCR" tab, and then select "Create
imageFORMULA ScanFront 330 Service Guide
April 2014
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