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Troubleshooting
Consult this section when the printer does not function as expected or an error occurred.
You Think There is a Problem
If the solutions below do not remedy your problem, contact the retail outlet or a Canon customer
support center.
Printer and Power Source
Power will not turn on
•
Has the plug come out of the power outlet? (p. 6)
•
Is the connector of the compact power adapter securely connected to the printer's DC IN terminal?
(p. 6)
•
Did you try pressing
Printing Problems
Cannot Print
•
Is the printer power turned on? (p. 8)
•
Is the ink cassette empty?
Replace the ink cassette.
•
Are you using the correct combination of paper, paper cassette and ink cassette? (p. 6)
•
Is the printer connected to more than one device at once?
Do not connect simultaneously to a camera, memory card or computer.
•
Is there paper in the paper cassette? Is the paper cassette inserted all the way in?
•
Is the ink cassette inserted all the way in?
•
Is the ink sheet slack? (p. 5)
•
Are you using the specified paper?
•
Were the perforated portions of the paper folded over or separated before printing?
•
Has the printer overheated?
The printer will temporarily stop when it exceeds a certain temperature. This is not a malfunction. Wait
until the temperature drops and the printer resumes. If the printer is connected to a computer when this
happens, a message will appear on the computer display. Do not cancel the print. Wait until printing
resumes.
Printing from Memory Cards
•
Is the memory card inserted all the way into the slot with the label facing upward? (p. 8)
•
Do the image files conform to the Design rule for Camera File system?
•
Have you inserted the memory card directly into the card slot without first inserting the card into the
adapter? (p. 7)
Some memory cards require a specific adapter.
for a long time? (p. 8)