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3.4
Troubleshooting (FAQ)
Power LED is not ON
The power LED flashes blue and there is no
screen image
Screen image is too light or dark
Your device fails to connect to the monitor
wirelessly
Screen image is too light or dark
Screen image bounces or a wave pattern is
present in the image
Screen image has color defects (white does
not look white)
The monitor screen is frozen
3-12
Problem
Possible Solution
• Connect to the ASUS adapter and check if
the battery is low; if so, charge the battery
before using it.
• Press and hold the
seconds to check if the monitor is in the
ON mode.
• Check if the power cord is properly
connected to the monitor and the power
outlet.
• Check if the monitor and the computer are
in the ON mode.
• Make sure the signal cable is properly
connected the monitor and the
computer.
• Inspect the signal cable and make sure
none of the pins are bent.
• Connect the computer with another
available monitor to check if the computer
is properly working.
• Adjust the Contrast and Brightness
settings via OSD.
• Update your device to the latest operating
system.
• Change the Wi-Fi Setting to 2.4G via
OSD.
• Adjust the Contrast and Brightness
settings via OSD.
• Make sure the HDMI/USB Type-C cable is
properly connected to the monitor and the
computer.
• Move electrical devices that may cause
electrical interference.
• Inspect the HDMI/USB Type-C cable
and make sure that none of the pins are
bent.
• Connect to the ASUS adapter and press
the
button for 10-15 seconds to restart
the monitor.
Chapter 3: OSD (On-Screen Display) menu
button for 2