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7.3. FAQ: Troubleshooting

7.3.1.

No encoder communication (LED yellow continuous)

The encoder connected is not recognized in the bus. Neither configuration nor parameterization have been

successful, reason why the LED remains yellow continuous.

This phenomenon may be due to the following reasons

• No PROFINET connection or broken wire in the line.

• The programmed device name does not correspond to the stored device name.

• Incorrect encoder implementation in the PROFINET project, so it does not exist from the control's point of

view

• Correct encoder implementation in the PROFINET project, but inadvertently the compiled project has not

yet been exported to the control.

• Should the above troubleshooting prove unsuccessful try to connect the encoder by the other port.

7.3.2.

No encoder communication (LED flashing red once per second))

Incorrect encoder parameterization, i.e. one of the programmed parameters is outside the limits.

Most often when altering the encoder resolution (steps per turn, measuring units per revolution") the

encoder's total measuring range was not correspondingly aligned.

Singleturn encoders

The total measuring range of a singleturn encoder comprises exactly one complete or partial revolution,

reason why the value in parameter "total measuring range" must always be equal to the parameter

"measuring units per revolution".

Multiturn encoders

Multiturn encoders are capable of sensing max. 65536 turns (multivoPlus 8192 turns). Maximum admissible

limit for the total measuring range is the product of "steps per turn" multiplied by the encoder's maximum

number of turns (65536 respectively 8192). Excess values in parameterization will result in an error signal

(flashing LED) together with a "parameterization alarm" in the diagnostic data.

However, any inferior value may be programmed. All encoders with PROFINET bus covers feature integrated

endless operation ensuring admissible values for all resolutions and total measuring ranges even during

overrun. Integer ratios of singleturn resolution and total measuring range are not mandatory, as sometimes

required by other manufacturers.

Example:

Standard multiturn encoder GXMMW features a singleturn resolution of 13 bit (8192 steps per turn) and is

capable of sensing 65536 completed turns.

Consequently the total measuring range is 8.192 x 65.536 = 536.870.912 steps.

The singleturn resolution is reduced to 3600 steps / turn.

The total measuring range now is reduced to 3.600 x 65.536 = 235.929.600 steps.

If the total measuring range is not correspondingly aligned to the new maximum limit, the encoder will

have to count 149.130 completed turns. That is impossible and results in an error signal (flashing LED).

Manual_PROFINET_EN.doc

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