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The Wireless Gateway 2 enables you to personalize your home network. Features that

can be customized using the Admin Tool include:

Manage network security settings.

The default

can be changed. You may ﬁnd it helpful

to keep the -2.4 and -5 in the Network

Names (SSIDs) to distinguish between

the two network bands.

The default

which is the same for both 2.4 and

5 GHz network bands, can be changed. You can change each band separately

or use the same password for both. Keep in mind that they are case-sensitive.

Note: To edit your wireless network info in the Admin Tool, go to Gateway > Connection > Wi-Fi.

For more information about the Wireless Gateway 2, visit

http://customer.comcast.com/userguides and download the User Guide.

Wi-Fi Connectivity Tips

If you're having trouble connecting a Wi-Fi device

networks (or if neither network appears in the available networks list), simple actions

may help.

Try the following tips in order. After trying a tip, see if you can connect to your network

by repeating Steps 2A-2F (p. 3-4). If you can't connect, try the next tip.

If none of the above tips resolve your connection issue, reset the Wireless Gateway 2.

Resetting the Gateway will disrupt XFINITY Voice and Internet services for

at least ﬁve minutes. Therefore, during the reset, you'll be unable to make or

receive any calls, including calls to 911 or emergency services.

ENG_WG2XB3_QSG_1013.indd 5

Create rules for different network devices.

Tip

Move the Wi-Fi device next to the Wireless Gateway 2.

Tip

On the Wi-Fi device, turn the Wi-Fi setting off and then on.

Tip

Restart the Wi-Fi device by powering off and then on.

Following are two ways to reset the Wireless Gateway 2.

Use a thin object to press the Reset button on the back panel.

Hold for 2-5 seconds, and then release.

Holding the Reset button for 15 seconds or more will

restore default factory settings. Any changes you've

made to the Wireless Gateway 2 (such as passwords,

parental controls, or ﬁrewall settings) will be lost.

bottom panel (if you have one). Insert the battery, then replug.

If you change your default

wireless network settings, write

down the information to replace

the default wireless network

settings on p. 2. You'll need the

new information to connect

Wi-Fi devices to your network

in the future.

to your 2.4 and 5 GHz Wi-Fi

8/23/13 1:30 PM