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40
Solutions To Common Problems
Ice Dispenser
Problem
Dispenser will
not dispense ice.
Ice dispenser is
jammed.
Water Dispenser
Problem
Dispenser will
not dispense
water.
Water has an
odd taste and/or
odor.
Water pressure is
extremely low.
Cause
•
Water supply is not connected.
•
Ice storage container is empty.
•
Freezer temperature is set too
warm.
•
Household water line valve is
not open.
•
Freezer door is not closed.
•
Ice dispensing arm has been
held in for more than 4-5
minutes.
•
Ice has melted and frozen
around auger due to infrequent
use, temperature fluctuations,
and/or power outages.
•
Ice cubes are jammed between
ice maker and back of ice
container.
•
Ice cubes are frozen together.
•
Ice cubes are hollow or smaller
than normal.
Cause
•
Water supply is not connected.
•
Household water line valve is
not open.
•
Freezer door is not closed.
•
Ice & water filter cartridge is
clogged.
•
Front filter not fully installed, if
equipped
•
Water has been in the tank for
a period of time.
•
Unit not properly connected to
cold water line.
•
Tubing used in the household
water supply and installation
may affect water taste and
odor.
•
Water has a high mineral
content.
•
Cut-off and cut-on pressures
are too low (well systems
only).
•
Reverse osmosis system is in
regenerative phase.
Correction
•
Connect water supply (see Connecting The
Water Supply section).
•
Ensure ice maker is turned on. When the first
supply of ice is dropped into the container, the
dispenser should operate.
•
Turn freezer control to a higher setting so that
ice cubes will be made. When first supply of ice
is made, dispenser should operate.
•
Open household water line valve. Allow
sufficient time for the ice to be made. When ice
is made, the dispenser should operate.
•
Ensure freezer door is closed. (See Problem
Section, Opening/Closing of Doors/Drawers)
•
Motor is overloaded. Motor overload protector
will reset in approximately 3 minutes. Ice can
then be dispensed.
•
Remove ice container, thaw, and empty the
contents. Clean container, wipe dry, and replace
in proper position. When new ice is made,
dispenser should operate.
•
Remove ice cubes that are jamming the
dispenser.
•
Use the dispenser often so that cubes do not
freeze together.
•
The ice & water filter cartridge could be
clogged. Replace the filter cartridge. Dispensing
system operates best at 30-100 psi water
pressure. Well water pressures should fall
within this range.
Correction
•
Connect water supply (see Connecting The
Water Supply section).
•
Open household water line valve. See Problem
section Ice Maker Is Not Making Ice.
•
Ensure that freezer door is closed. (See Problem
Section, Opening/Closing of Doors/Drawers)
•
Replace filter cartridge.
•
Push filter in until you hear two "clicks". Filter
should be flush with cabinet.
•
Draw and discard 10-12 glasses of water to
freshen the supply and completely rinse out the
tank.
•
Connect unit to cold water line that supplies
water to the kitchen faucet.
•
For best results, use copper tubing for water
connections.
•
Contact water treatment plant for help in
checking water supply source.
•
Have someone turn up the cut-off and cut-on
pressure on the water pump system (well
systems only).
•
It is normal for a reverse osmosis system to be
below 20 psi during the regenerative phase.